Acknowledgement

Upon subscribing to routine maintenance service, the Customer enters into an agreement for the provision of weekly pool cleaning services. The Customer hereby represents and warrants their legal ownership or authorized control of the real property where the pool is situated. The Customer grants unequivocal authorization for the commencement of recurring weekly service and assumes responsibility for all resulting financial obligations. It is expressly understood and agreed that the provider’s commitment is a consistent, week-to-week service model of weekly pool cleaning services; the provider does not offer bi-weekly or monthly-only service plans. It is further understood and agreed that any oral statements contradicting these terms and conditions, or the specific terms of the routine maintenance service agreement, are deemed non-binding and without force. These terms and conditions establish the comprehensive framework for the service, explicitly outlining the Customer's duties and obligations. The Customer acknowledges their responsibility to thoroughly read and comprehend these terms in their entirety. Within this agreement, the term “pool” shall be interpreted to include any connected vessel, such as spas, basins, or water features.

Your Service

• Accessibility: The Customer bears the sole responsibility for ensuring unobstructed access to the swimming pool for the designated pool maintenance specialist on the scheduled service day. This responsibility includes, but is not limited to, securing all pets, leaving any relevant neighborhood and pool gates unlocked (unless the provider possesses a customer-supplied key, access code, or the Customer has agreed to utilize a provider-supplied padlock), and removing all pool or equipment covers prior to the scheduled service time. In the event that the pool is inaccessible for any reason, including but not limited to locked gates, covers, local construction, or unrestrained animals, the specialist will mark the account as unserviceable and proceed with their schedule, and the Customer acknowledges and agrees that no refund will be issued for the missed service.

• Customer-Requested Skipping Policy: To maintain water stability and routing efficiency, the following limits apply to customer-requested skips:

• Annual Allowance: Customers are permitted a maximum of eight (8) skipped services per calendar year. This is allocated as five (5) skips during the "Off-Season" (Nov–March) and three (3) skips during the "Peak Season" (April–Oct).

• Monthly & Consecutive Limits: No more than two (2) services may be skipped in any single month. Consecutive skips are strictly prohibited during the "Peak Season" (April–Oct).

• Exceeding Limits: Because we are committed to providing high-quality, consistent care, it is vital that we maintain our weekly schedule. If the annual limit of eight (8) skips is exceeded, the provider will unfortunately likely be forced to end the service agreement; this will be determined on a case-by-case basis.

• Peak Season Restrictions: Skips are not permitted during the weeks of Memorial Day (May 25, 2026), Independence Day (July 4, 2026), and Labor Day (September 7, 2026).

• Liability: Saya Pools is not responsible for changes in water chemistry, algae growth, or equipment issues occurring during skip periods. The Customer is responsible for the cost of any additional chemicals needed to correct chemistry upon our return.

• Storm & Inclement Weather Protocol:

• Company Discretion: The Customer may not skip or cancel a service visit due to weather conditions. The decision to modify, limit, or suspend service due to weather is a professional judgement call made solely by Saya Pools.

• Safety: All poolside activity will cease immediately if lightning is detected within a 10-mile radius. Service will be limited to a chemical-only check from a safe distance or suspended until conditions are safe.

• Chemistry-First Protocol: On days with rain or storms, the provider may be unable to perform leaf removal, brushing, or vacuuming due to concerns regarding visibility and safety. In these instances, specialists will focus on testing and balancing chemistry to maintain water quality.

• Debris & Billing: Excessive debris from major storm events may require multiple visits to clear; extra labor or chemicals required for storm remediation may incur additional fees. No refunds or credits will be issued for "Chemistry-Only" visits necessitated by weather.

• Service Issues: The Customer has a duty to promptly notify our office of any questions, issues, or perceived failures in service delivery within twenty-four (24) hours of the completion of the pool service. Failure to provide such timely notification shall constitute a waiver of any claim.

• Company-Initiated Skips: The provider reserves the right to modify or suspend service on Thanksgiving Day. Saya Pools will be closed during the week of Christmas break annually. We will proactively prep all pools the week prior. Additionally, should a service be missed due to internal staff illness or "call-outs," the provider will notify the Customer and make every effort to provide a make-up service later in the week if manpower allows. If a make-up service is not possible, the Customer will not be billed for that specific visit.

• Cancellation: Pool cleaning services are continuous. Please contact the office in writing to properly discontinue service.

Your Pool and Equipment

• Water Level: The Customer must maintain water levels at the midpoint of the skimmer or tile line. If the water is too low, our specialist might, as a helpful step (but is not required to), turn off equipment or circuit breakers to prevent damage. We are not responsible for damage caused by low water levels.

• Risks of Pool Filling Service: Should the provider undertake to maintain water levels or otherwise provide pool filling services, the Customer expressly acknowledges the inherent risks associated therewith, including water overflow, overuse, and structural damage. The Customer agrees to assume all such risks.

• Chemicals: The Customer shall not introduce any chemicals into the pool. The provider shall not be responsible for any damage, issues, or dangerous chemical reactions caused by the Customer's addition of chemicals.

• Equipment Maintenance: The Customer warrants that equipment is functioning and agrees to operate filtration pumps for a sufficient duration to ensure at least one complete turnover of water volume within a twenty-four (24) hour period.

Billing

• Card on File Requirement: The Customer shall maintain a valid credit card on file and shall be enrolled in autopay. Payment for recurring weekly cleaning services will be automatically charged within twenty-four (24) hours of the service date. Late payments due to declined cards are subject to a Late Fee, and all ongoing pool services will be suspended until the balance is resolved.

• Repair Service Calls: Work done by any third party that doesn't follow strict safety rules can create a potential safety hazard. If a repair is done by a third party and we find it does not meet our safety standards, we may stop service immediately without a refund.

• Mandatory Filter Cleans: As an integral part of maintaining optimal water quality, the Customer agrees to have their pool filter(s) professionally cleaned by Saya Pools at least once every four months. The cost for each filter cleaning service is currently $85.00 for current customers enrolled in our basic service plan (subject to price increases).

• Price Increases: The provider reserves the right to adjust service fees and will notify the Customer via email detailing the changes and their effective date.

General These terms and conditions are governed by the laws of the state in which your pool is located. Disputes arising out of or relating to your routine maintenance or repairs shall be decided by mediation or non-binding arbitration. In the event of default on payment, the Customer agrees to pay all collection costs and interest. If any provision is deemed invalid, the other provisions remain in full force and effect.